Diagnostic Review
ERP Diagnostic Review: Understand What Is Failing Before You Invest Again
When an ERP is underperforming, the visible symptoms - manual work, delayed reporting, user complaints, failed controls or project overruns - rarely reveal the complete cause. Contetra's independent ERP diagnostic review examines the business process, system design, data, governance and adoption together.
The result is a practical roadmap that distinguishes what can be stabilised quickly, what requires process or configuration correction and when a larger upgrade or replacement decision is justified.
An independent fact base for the decision to optimise, rescue, upgrade or replace.
What we help you do
Process and usage review
Workarounds, offline activity, hand-offs, pain points and fit with current business requirements.
System and data assessment
Configuration, customisation, integrations, master data, migration quality and reconciliation.
Controls and reporting
Approvals, access, segregation, audit trail, close, consolidation, MIS and management reporting.
Governance and roadmap
Programme history, open decisions, partner performance, quick wins, remediation plan and strategic options.
How we work
Step 1Interview management, process owners, users and project stakeholders.
Step 2Review configurations, reports, issues, process maps and representative transactions.
Step 3Trace root causes across process, people, data, system and governance.
Step 4Present a prioritised roadmap with effort, dependencies and decision points.
Stop treating symptoms as separate problems
Use an independent health check to decide the most defensible next step.